DEALERS

Email: orders@choristersguild.org
Mail: Choristers Guild, Attn: Orders, 12404 Park Central Dr., Suite 100-S, Dallas, Texas 75251

Stock Orders

Stock orders require a $500 minimum order after dealer discount and will include 5% extra discount, except limited discount items (maximum 40%) during these periods:
April 15 – July 30 
November 15 – December 20

Stock orders are allowed only during stock order periods. Stock orders must be billed and shipped to one destination only. Stock order merchandise is nonreturnable.

Reading Session/Print Cost

1. Reading session requests must be submitted to Choristers Guild at least four weeks before the event.
2. Requests may include both complimentary copies plus the same quantity of backup stock.
3. A maximum of 50% backup stock may be returned within 60 days after event in the same fiscal year with no restocking fee applied.
4. Print cost request should be submitted to Choristers Guild at least 4 weeks before the event. 
5. Maximum of 100 copies of each title may be printed with permission from Choristers Guild. 
6. Additional quantities will be billed as a regular order.
7. Dealers must provide the name and date of the event and the clinician’s name at the time of the order.
8. Limited Discount Items (Maximum 40% discount)
9. Items with codes starting with: CGCD, CGCDP, CGAC, CGECD, CGDVD, CGRP, CGIN, CGINCD, CGOR, CGBK, CGK, CGPH, CGPC, Reproducible, CGB & CGE & CGC & CGCA
10. These primarily include: DVDs, CDs, instrumental parts and orchestrations for octavos and musicals, preview kits, reproducible collections, books, curriculum, teaching resources and tools, and posters.
11. Please request our most current dealer pricing and inventory sheet for specific details on Limited Discount Items

Drop Shipments

A charge of $5.95 will be added on all drop shipments.
*Orders that qualify for both a dropship and minimum order charge will only be charged one of the two.

Same Day Charge

No rush fee is assessed to dealers except for extreme circumstances. If an order is placed by 12 pm Central time via UPS Ground shipping, it is likely that it will ship the next business day. Orders for Media Mail shipping placed before 10 am Central time will likely ship out the next business day.

Return Policy

1. With proof of purchase, in-print product in saleable condition may be returned for credit within 30 days of the date of purchase or by December 1 of the current year, whichever comes first. 
2. With documented return authorization, music dealer wholesale account holders may return in-print product in saleable condition for credit within 60 days of the date of purchase.  However, all returns must be complete and received by Choristers Guild prior to December 15 of the current year. Specific return restrictions apply to limited discount items. 
3. Shipping costs will not be refunded unless product is shipped because of our error. 
4. A 10% restocking fee will be deducted from the return credit. 

Send U.S. order returns by a secure, prepaid, traceable method to: 
Choristers Guild 
Attn: Returns 
12404 Park Central Dr. 
Suite 100-S 
Dallas, Texas 75251 

Please contact us at orders@choristersguild.org or (469) 398-3606 for assistance.

Non-returnable items:

• Reproducible collections
• Recorded products (CDs and DVDs)
• Audio downloads
• Accompaniment and Orchestra instrumental parts
• Out of print items
• Licenses and Permissions
• Conference Registrations after Date Specified
• Webinar Registration

Dealer Account Policies

1. Payment for regular (non-stock) orders is due within 30 days of the order invoice date. Choristers Guild requires payment in U.S. Dollars. Any invoice discrepancies must be reported within 30 days from the date of the invoice.
2. International dealers must pay by credit card at time of order. 
3. A fee of $30.00 will be assessed to the Dealer's account if any check is refused for payment by the bank. 
4. Any account past-due 90 days may be placed on a stop-ship status until all past due invoices are paid in full.
5. Any account past-due more than 90 days may be turned over to a collection agency without notice. 
6. Dealers who pay by credit card will have their current dealer discount reduced by 4% to account for credit card processing fees.  This percentage is subject to change, based on processing fee charges.