DEALERS

Email: orders@choristersguild.org
Mail: Choristers Guild, Attn: Orders, 12404 Park Central Dr., Suite 100-S, Dallas, Texas 75251

Stock Orders

Stock orders require a $500 minimum order after dealer discount and will include 5% extra discount, except limited discount items (maximum 40%) during these periods:

• April 15 – July 30 
• November 15 – December 20

Stock orders are allowed only during stock order periods. Stock orders must be billed and shipped to one destination only. Stock order merchandise is nonreturnable.

Reading Session/Print Cost

• Reading session requests must be submitted to Choristers Guild at least four weeks before the event. Send requests to orders@choristersguild.org.  
• Dealers must provide the name and date of the event and the clinician’s name at the time of the order.
• Reading session materials are provided via two options: 
  • Print cost materials only - watermarked copies of the music billed at print cost are sent to your event.  No returns. 
  • Complimentary copies and backup stock - watermarked copies of the music sent at no charge for participants, provided the equivalent amount of back-up stock is ordered for participants to purchase if desired.  50% returns are allowed on stock, with 90 days dating.  

Drop Shipments

A charge of $5.95 will be added on all drop shipments.
 

Same Day Charge

No rush fee is assessed to dealers except for extreme circumstances. If an order is placed by 12 pm Central time via UPS Ground shipping, it is likely that it will ship the next business day. Orders for Media Mail shipping placed before 10 am Central time will likely ship out the next business day.

Return Policy

• With documented return authorization, music dealers may return in-print product in saleable condition for credit within 30 days of the date of purchase. Specific return restrictions apply to limited discount items. 
• Shipping costs will not be refunded unless product is shipped because of our error. 
• A 10% restocking fee will be deducted from the return credit. 

Send U.S. order returns by a secure, prepaid, traceable method to: 
Choristers Guild 
Attn: Returns 
12404 Park Central Dr. 
Suite 100-S 
Dallas, Texas 75251 

Please contact us at orders@choristersguild.org or (469) 398-3606 for assistance.
 

Limited Discount Items (40% max discount): 

• Items with codes starting with: CGCD, CGCDP, CGAC, CGECD, CGDVD, CGRP, CGIN, CGINCD, CGOR, CGBK, CGK, CGPH, CGPC, Reproducible, CGB & CGE & CGC & CGCA
• These primarily include: DVDs, CDs, instrumental parts and orchestrations for octavos and musicals, preview kits, reproducible collections, books, curriculum, teaching resources and tools, and posters.
• Please request our most current dealer pricing and inventory sheet for specific details on Limited Discount Items

Non-returnable items:

• Reproducible collections
• Recorded products (CDs and DVDs)
• Audio downloads
• Accompaniment and Orchestra instrumental parts
• Out of print items
• Licenses and Permissions
• Conference Registrations after Date Specified
• Webinar Registration

Dealer Account Policies

• Payment for regular (non-stock) orders is due within 30 days of the order invoice date. Choristers Guild requires payment in U.S. Dollars. Any invoice discrepancies must be reported within 30 days from the date of the invoice.
• International dealers must pay by credit card at time of order. 
• A fee of $30.00 will be assessed to the Dealer's account if any check is refused for payment by the bank. 
• Any account past-due 90 days may be placed on a stop-ship status until all past due invoices are paid in full.
• Any account past-due more than 90 days may be turned over to a collection agency without notice. 
• Dealers who pay by credit card will have their current dealer discount reduced by 4% to account for credit card processing fees.  This percentage is subject to change, based on processing fee charges.