Where can I search for music to purchase?
How can I become a member or renew my membership?
LicenseWhere do I request a license?
Go to the Request License tab at the top of the home page.
AdministrativeWhere can I pay my invoice?
Pay online with a credit/debit card here. (Log-in required).
WebsiteWhy won't the pictures on your website show up?
Our site is best viewed with current versions of Internet Explorer, Chrome, Firefox, or Safari. Other browsers or older versions may not support the complete functionality of our site.
If you are viewing the site with one of these browsers (Internet Explorer, Mozilla Firefox, etc.) and are experiencing a problem consistently, please email firstname.lastname@example.org so we can explore the problem. We ask that you include as many specifics as possible, including where you were in the site when the error occurred, the steps you took prior to the error, and your operating system
(Windows, Mac), browser (Internet Explorer, Mozilla Firefox, Safari, etc.).
Why can't I view your sample pages?
You will need the free Adobe Reader to download and view our sample pages. Please visit Adobe’s website to find the correct download for your operating system. If you receive the error message, "404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable,"- please contact us to let us know of the missing item.
Why can't I listen to your audio samples?
You may not have the audio player that is enabled for the audio files. All audio files can be played through a QuickTime media player. If you do not have QuickTime or do not have the latest version, please download the free player. Also, if you have an old version of your internet browser (Internet Explorer, Mozilla Firefox, etc.) you may need to download the latest version of your browser. If you have any additional questions, please call our office at 1-800-246-7478.
How do I change my member password?
When logged-in to the Member Area, click on the My Account tab to change your password. You also may call customer support (1-800-246-7478) for assistance with your password.
OrdersWhen will my order ship?
Web orders placed after 12 p.m. EST Monday-Friday will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday. Larger orders or orders placed during our busiest times may take an additional day.
How can I track the status of my order?
If you selected a trackable method of shipping (UPS) you can track the status of your order by calling customer support, at 1-800-246-7478, ext. 0.
How are my shipping charges determined?
That depends on the type of shipping you select during checkout.
USPS shipping charges are based on the total charge for an order. Although the charges for this shipment type are usually less than UPS, there is no insurance for the package and we do not track USPS shipments. All liability for the package is assumed by the customer.
UPS Shipping charges are based on the weights of your items plus handling fees and are calculated through the UPS website. All boxes are insured up to $100 automatically and come with tracking numbers.
What is "Standard" shipping?
If you selected "Standard" shipping, your order will arrive within 7-10 business days.
Can I pay for my order with my debit card?
Yes, it is the same process as paying with a credit card.
Can I return some of my music if I ordered too many?
Many of our products can be returned for credit if they are in saleable condition. Please view our return policy for more information.